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RETURNS


We hope you found what you were looking for. If that's not the case, we gladly accept returns within 5 days of purchase date.

ATELIER CAVALIER will accept returns* for orders meeting the below conditions that are received within 10 days of purchase date for a refund, and within 10 days from delivery date for store credit. Returns received after 10 days will not be accepted. Please note that you must return your item within 2 business days of generating the return label.

All returns incur a $40 processing fee. Refunds will be provided for the value of your item and tax, minus the processing fee. Atelier Cavalier does not refund original or return shipping costs.

Atelier Cavalier must be able to verify proof of purchase.

The pieces must be

Delivery dates are defined from FedEx records, and cannot be disputed.

Returns received after 30 days from purchase date will not be accepted.

Products purchased online cannot be returned to a distributor.

Products purchase from a distributor cannot be returned online. See distributor policy.


This policy outlines the returns terms and conditions when purchasing with Atelier Cavalier online, and is applicable to all customers placing an order on www.AtelierCavalier.co. This policy is applicable to Atelier Cavalier's online customers only, and does not extend to customers purchasing from a Atelier Cavalier retail store or distributor. Items purchased from a Atelier Cavalier distributor are bound under that retailer's policy. Atelier Cavalier online cannot be held accountable, or provide accommodation for purchases made outside of www.AtelierCavalier.co. For further information or clarification, please email: help@AtelierCavalier.co.


DISTRIBUTOR POLICY

Atelier Cavalier products purchased from a distributor are subject to that distributor's purchased and returns policy. Atelier Cavalier cannot be accountable for orders or purchases made at a distributor; with the exception of genuine product faults, as assessed by our Customer Service Team.

CONDITION OF PRODUCT

To be eligible for a return, the garment must meet the below quality conditions:

  • Unworn
  • Unwashed
  • All tags attached
  • All accessories included
  • Unscented (no perfume or other scents)
  • No human, animal or other hair
  • No rips or tears
  • No other signs of being worn
  • All original packing and hangers included

GIFT EXCHANGES & RETURNS

Products purchased as a gift at www.AtelierCavalier.co are bound by this policy, and must satisfy policy requirements for returns, exchanges or refunds.

NEW MARKDOWNS AND LAST CHANCE CLEARANCE ITEMS

Sale items are found under the "New Markdowns" & "Last Chance Clearance" section of the website, and are deemed final sale. This is communicated on the product information page underneath the add to cart button. These items cannot be returned, exchanged or credited. Final sale products will be returned back to customer.

INITIATING A RETURN

To initiate a return send us an e-mail to returns@ateliercavalier.co or a Whatsapp Message to +573003457878, enter your order information with evidence of the possible problems with the garment and the proof of purchase from Paypal®.

Please contact customer service on the above details should you require further assistance.

CREDITS

Credits redeemable at www.AtelierCavalier.co will be provided for returns sent back within 30 days from delivery date. These credits do not expire; however, they must be treated as cash. Atelier Cavalier is not accountable for lost/misplaced credits.

FAULTY/ DAMAGED

Atelier Cavalier takes extreme pride and care in the quality of our product. Should you receive a product that does not meet expectations, please contact customer service on the details provided above: sales@ateliercavalier.co.

RETURNS COST

All returns incur a $40 processing fee. Refunds will be provided for the value of your item and tax, minus the processing fee. Atelier Cavalier does not refund original or return shipping costs.

INTERNATIONAL RETURNS FROM LATIN AMERICA, ASIA, EUROPE, AFRICA AND OCEANIA.

For international orders, customers must cover the cost of return shipping and are responsible for all duties, taxes or brokerage fees associated with the orders. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we issue you a refund.

Package your item(s), enclose your order invoice and return via a trackable shipping method of your choice to:

  • ATELIER CAVALIER
  • EDWAR ALFONSO MURILO MORENO
  • TRANSVERSAL 6B # 12A-38
  • SIBATE, CUNDINAMARCA, COLOMBIA
  • ZIPCODE: 250070

Returns/ Refund Processing Timeframes

Once a return arrives at our warehouse it will take us 20 to 35 days to receive, inspect and process.

You will be notified via email once your return has been completed.

RETURN TRACKING

Upon printing the return label from www.AtelierCavalier.co/orders, you will receive a tracking number found on the return shipping label. At the time, Atelier Cavalier does not offer return tracking, so we recommend you note this for your reference.