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FAQS
HOW LONG DOES ORDER PROCESSING TAKE?
Orders placed before 11:00am PST will generally be shipped out 2 to 4 days after we confirm the payment due that most of our pieces are custom made*. You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. International orders must clear import/export regulations which could add to the shipping time of an order. International customers will be responsible for all taxes and duties associated with the shipment of their order. Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided or you gave us any extra specs.
WHAT IS THE RETURN POLICY?
ATELIER CAVALIER will accept returns* for items purchased on the AtelierCavalier.co store within 5 days of delivery date for a refund and 10 days from delivery date for store credit. Returns received after 10 days from delivery date will not be accepted.
* Clearance items are final sale and cannot be returned.
International returns - The client is responsible for all duties, taxes or brokerage fees. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we issue you a refund.
All returns must meet the following criteria: unworn, unwashed, all tags must be attached, all accessories must be included, no perfume or other scents, no human or animal hair, no rips or tears, no other signs of being worn all original packaging and hangers must be included.
Please note that shipping charges are non-refundable.
For more info about returns CLICK HERE.
HOW DO I RETURN AN ITEM?
CLICK HERE and fill out the form. If you have any questions about returns, please reach out to Customer Service: returns@ateliercavalier.co
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive an email containing your FedEx tracking number. If not CLICK HERE to message us
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally via FedEx International. To track your order CLICK HERE.
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax will be calculated on the retail merchandise value and shipping charges, and displayed on the Order Summary page.
ATELIER CAVALIER does not collect sales or use tax in any other states at this time, however, your purchase may be subject to local use tax unless it is exempt from taxation. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by Atelier Cavalier and pay use tax on those purchases unless exempt under local State law.
International orders do not include duties/customs with the shipping fee. When your order arrives at its destination, you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs. Customs will be based on the original retail price of the items purchased.
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
You can cancel or update your order within 30 minutes of placing it. However, after this time, we are unable to make any changes to your order. If you have further questions or concerns, please reach out to customer service.
DO YOU HAVE A FIT GUIDE?
How to measure
CHEST - Measure around the fullest part of your bust.
WAIST - Measure around your natural waistline, keeping the tape comfortably loose.
DO YOU HAVE ANYWHERE I CAN TRY THINGS ON?
ATELIER CAVALIER is an online store only, we don't have a physical store, but you can reach at: help@ateliercavalier.co, and we will let you know how to customize your order for a good fit.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
Once a return arrives at our warehouse it will take us 20 to 35 days to receive, inspect and process. You will be notified via email once your return has been completed. All returns will incur a $40 processing fee. Rejected returns will be sent back to the shipping address on your original order.
CAN I RETURN SOMETHING I PURCHASED ONLINE, TO A DISTRIBUTOR?
No, we only accept website returns through our online return process.
WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?
You will be refunded for the value of your returned item and tax, minus the $40 processing fee. You will not be refunded original or return shipping costs.
CAN I RETURN FINAL SALE ITEMS?
Items that are final sale will have "Final Sale" on the product page as well as the cart when checking out. Unfortunately, no returns are allowed on final items.