SHIPPING & ORDERS
This policy outlines the shipping terms and conditions when purchasing with Atelier Cavalier online, and is applicable to all customers placing an order on www.ateliercavalier.co. This policy is applicable to Atelier Cavalier's online customers only, and does not extend to customers purchasing from an Atelier Cavalier retail store or distributor. Items purchased from an Atelier Cavalier distributor are bound under that retailer's policy. Atelier Cavalier online cannot be held accountable, or provide accommodation for purchases made outside of www.ateliercavalier.co. For further information or clarification, please contact an Atelier Cavalier Customer Service Representative by emailing: sales@Ateliercavalier.co.
SHIPPING DESTINATIONS, COSTS AND DELIVERY TIMING
Atelier Cavalier delivers to customers worldwide and offers free ground shipping on all U.S. orders. For expedited shipping, see the chart below.
WORLDWIDE STANDARD SHIPPING (EMS or USPS)
Carrier Cost: FREE // Estimated Delivery: Arrives 15-25 business days after processing (2 business days)
Carrier Cost: $35 // Estimated Delivery: Arrives 4 to 8 business days after processing if order is placed by 12:30 pm
Carrier Cost: $50 // Estimated Delivery: Arrives 4 - 12 business days after processing (2 business days)
Refer to courier conditions for all specifications regarding delivery location limitations.
Orders are picked and delivered Monday to Friday only.
Shipping options may vary based on the delivery address.
Atelier Cavalier partners with FedEx for all orders purchased on www.ateliercavalier.co. Please see below all courier conditions.
FedEx® will not deliver to P.O. boxes or military bases.
Customers based in Hawaii and Alaksa will have their order delivered by UPS, which may cause increased delivery timeframes.
FedEx currently does not ship to the following countries: Central African Republic - CFComorosCubaEquatorial Guinea - GQFalklandsGuinea Bissau - GWIran - IRJohnston IslandKiribatiKorea, North (North Korea)Mayotte IslandMyanmar - MMNauruNiueSaint Pierre Et MiquelonSao Tome & PrincipeSierra Leone - SLSolomon IslandsSomalia - SOSt. Helena (S. Atlantic)Sudan - SDSyria - SYTajikistanTokelau IslandsTurkmenistan, Republic Of - TMTuvaluWake Islands
TAXES AND DUTIES
UNDELIVERABLE ADDRESSES OR ORDER REFUSAL
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Atelier Cavalier and the customer will be credited for the product cost and tax, less shipping and handling. The customer will be required to place a new order and will be responsible for any associated shipping charges.
OUT OF STOCK
Atelier Cavalier takes extensive care to minimize order errors by ensuring that product that is out of stock is removed from the website or is not purchasable. In certain cases, due to inventory fluctuation, there may be circumstances where a product has displayed in stock, has been purchased and Atelier Cavalier is unable to fulfill the order. Should this occur, a Customer Service Representative will notify you as quickly as possible to cancel the item and provide a full refund for that product.
ORDER CHANGES AND CANCELLATIONS
An order placed on www.ateliercavalier.co can have order details changed (such as shipping address), or be cancelled and a full refund provided - should it not have been shipped. If you require assistance on this, please contact customer service on the details provided above, within 10 minutes.
ORDER VERIFICATION AND FRAUD PREVENTION
Verification or other billing investigation will halt the shipment of an order until resolved. Should your order be under billing investigation or requires verification, a Atelier Cavalier Customer Service Representative will be in contact with you.
ORDER STATUS UPDATES
Order Placement: upon placing an order on www.ateliercavalier.co, an email confirmation outlining your purchase details will be sent to the nominated address. If this is not received, please check your junk mail or contact customer service on the details provided above.
Shipping Orders: upon shipment from Atelier Cavalier's warehouse, a notification with FedEx tracking information will be sent to the nominated address. If this is not received, please check your junk mail or contact customer service on the details provided above.
For general order updates, you can log in to your account on www.ateliercavalier.co or alternatively, visit https://www.ateliercavalier.co/orders and provide your order number and email address.
Atelier Cavalier offers the ability to add a note to a recipient of an order should it be purchased as a gift. This can be done during the checkout process and will be viewable on the back of the invoice upon delivery. Unfortunately, Atelier Cavalier does not provide gift-wrapping or gift invoices at this time. If you need help please send us an e-mail to: email@example.com